Refund Policy

REFUND POLICY Once your return or cancellation is approved, we process refunds promptly and transparently. How refunds are issued - Prepaid orders: refunded to the original payment method used at checkout. - Cash on Delivery orders: refunded via bank transfer or UPI to the details you provide. Timelines - Refunds are initiated within 2–3 business days of approval (or after we receive and inspect a returned item). - After initiation, it typically takes 5–7 business days for the amount to reflect in your account, depending on your bank or provider. What is refunded - The product price is refunded in full for eligible returns. - Shipping charges are non-refundable, except where the item was damaged, defective or incorrect. - For prepaid orders cancelled before dispatch, the entire amount is refunded. Need help? - Email support@brassify.in with your order number and we'll share the exact status of your refund.