Return Policy

RETURN POLICY We want you to love your Brassify pieces. If something isn't right, we're here to help. Return window - You may request a return within 7 days of delivery. Eligibility - Items must be unused, in their original condition and packaging. - Handcrafted pieces have natural variations in colour, texture and finish — these are not considered defects and are not eligible for return. - The following are not returnable: customised or engraved-to-order items, clearance items marked non-returnable, and used pooja items. How to request a return 1. Email support@brassify.in or WhatsApp us with your order number and a photo of the item. 2. Our team will review and share the next steps within 1–2 business days. 3. Once the item is received and inspected, an eligible refund or replacement is processed. Damaged or wrong item - If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery with an unboxing photo/video. We will arrange a free replacement or full refund. Contact: support@brassify.in · +91 98971 72307